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UX Researcher



Posted on Tuesday, June 11, 2024
Kia Ora, Hola, สวัสดี, Guten Tag!

WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody.

WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget. WhereTo's technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.

To learn more about WhereTo click HERE

About Your Opportunity

We are looking for a level II UX Researcher to facilitate and coordinate UX research on our prototyping team. As the main research coordinator on the team, you will be essential in coordinating and managing research efforts as well as data gathering and analysis.

As a member of the prototyping team, you will work closely with WhereTo leadership to rapidly test hypotheses and new ideas.

  • Contact qualified customers to participate in our research activities, according to the participant criteria and project timelines determined by the team.
  • Schedule and incentivize research participants.
  • Manage the recruitment of participants to ensure that no one is over-recruited.
  • Participate in discovery sessions, user interviews, and usability tests, taking notes and documenting insights gathered.
  • Assist in analyzing research data, including listening to session recordings, processing survey data, and spotting themes and patterns.

Experience & Qualifications

  • Education and/or experience in UX research, market research or related field.
  • A solid grasp of UX research techniques including moderated and unmoderated usability testing, surveys, and interviews.
  • A keen eye for detecting patterns in data and a consuming passion for improving the user experience of a product.
  • Strong organization and coordination skills and confidence to interact with customers.
  • Ability to work collaboratively with a multidisciplinary team of researchers, designers, product managers, and developers.
  • Proficiency in MS Office tools including Outlook, Teams, Excel, etc. and familiarity with productivity tools such as Slack and Jira.

Work Perks! - What’s in it for you?

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Our fantastic offices are located in the heart of Barcelona, at Plaça Catalunya.
  • The opportunity to join our free language lessons (English, French, Spanish or Catalan).
  • An attractive package:
    • 25 days off/year + 5 compensation days + reduced time during summer + bank holidays.
    • Health insurance.
    • Flexible working-time.
  • Table tennis on the terrace, a kitchen area with free snacks, fresh fruits and drinks.
  • The opportunity to work with an international and talented team.
  • Several activities organised by the ambassadors!