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Technical Business Analyst - Toronto, Canada



British Columbia, Canada
Posted on Thursday, May 23, 2024
Technical Business Analyst

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

The Technical Business Analyst, (BA), will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams. The Technical Business Analyst must have a solid understanding of accurate ROI and LOE estimation.

Key Responsibilities

  • Ability to assess and articulate goals and benefits of impacts
  • Skilled at both business and systems gap analysis as well as building and articulating workflows
  • Coordinates, and has accountability for the successful completion of all aspects of assigned project work
  • Can exercise independent judgment, and take the lead role on mid-level projects with minimal direction from Supervisor
  • Can effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors
  • Can translate a problem statement into clear and concise User Stories and/or BRD’s
  • Can document all projects using Project Scope Template and keep all documentation up to date
  • Works effectively and individually with Technical and Non-Technical team members of Reporting, Online, Operations, Account Mgmt, Finance, Product and Marketing. Has the ability to work cohesively with all areas.
  • Basic understanding of each areas processes and ability to analyze how each area might be affected by a specific project. Ability to assess and articulate goals and benefits of impacts
  • Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre.
  • Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history,etc.
  • General understanding of all Corporate Technology systems (Sabre, profiles, OBT’s (both W2 and external providers), RED apps, scripts, Compleat, back office, finance and reporting) and how they impact and interact with each other.
  • Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.

Experience & Qualifications

  • Can plan, organize, and structure work both independently and with a team
  • Possesses strong analytical and evaluative skills
  • Showcase good written and oral communication skills
  • Ability to multitask
  • Have good interpersonal and consultative skills
  • Excellent attention to detail providing a high level of accuracy
  • Strong MS Excel and Visio skills

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice
  • Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
  • 1 Volunteer Day per Calendar Year

Benefits Include:

  • Generous paid time off policy
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Group benefits including extended health care, dental and vision, gender affirming care, fertility care
  • Insurance including life, AD&D, critical illness, long term disability
  • Employee Assistance Program
  • RRSP/RPP with matching
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses


Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

For this position, we anticipate offering an annual salary of $70,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]